Grand Beauty
About Us
Established in 2019, Grand Beauty was created with a passion for luxury beauty, quality craftsmanship, and helping every client feel confident through custom hair experiences.
At Grand Beauty, we specialize in custom luxury wigs tailored to each customer’s individual preferences and style. With years of experience sourcing and working with quality human hair, we are committed to providing units that not only look beautiful, but feel luxurious and long-lasting as well.
As the brand continues to grow and evolve, our mission remains the same — to deliver professionalism, consistency, and an experience that leaves every customer feeling satisfied and confident in their purchase.
Thank you for supporting Grand Beauty and being a part of our journey.
Grand Beauty — Terms & Policies
General Information
Thank you for choosing Grand Beauty — where quality, professionalism, and customer satisfaction remain at the center of every experience.
By placing an order through our website, you confirm that you have read, understood, and agreed to all policies and terms outlined below.
Custom & Made-to-Order Units
At Grand Beauty, each wig is carefully made-to-order and customized based on your selected preferences. This allows us to provide a personalized, high-quality experience for every customer.
Once payment is successfully confirmed, your order is added to our production schedule and processing officially begins on the next business day.
Please carefully review all order details before completing checkout to ensure accuracy.
Processing & Shipping
Custom Wig Orders
Custom wig orders require approximately 5–10 business days for processing and completion.
Standard Orders
Standard orders, including bundle orders and uncustomized wigs sold as-is, require up to 2 business days for processing.
Ready-to-Ship Orders
Ready-to-ship units are processed and shipped within 24 hours after payment confirmation.
Shipping Time
Once fulfilled and shipped, delivery typically takes 1–3 business days depending on the shipping carrier and destination.
Please note:
Business days do not include weekends or holidays.
Shipping delays caused by the carrier are outside of Grand Beauty’s control.
All orders include signature confirmation upon delivery for added security.
Refunds, Returns & Exchanges
Due to the customized and hygienic nature of our products, all sales are final.
Grand Beauty does not offer refunds, returns, or exchanges on:
Custom wigs
Made-to-order units
Custom-colored units
Customized or altered items
Please ensure all order selections and shipping information are correct before completing your purchase.
Order Cancellations
Orders may only be canceled within 12 hours of purchase. Once processing or customization has begun, orders can no longer be canceled.
Incorrect Shipping Information
Customers are responsible for providing accurate billing and shipping information at checkout.
Grand Beauty is not responsible for delays or delivery issues caused by incorrect or incomplete address information submitted by the customer.
Lost, Delayed, or Stolen Packages
Once an order has been shipped, Grand Beauty is not responsible for lost, delayed, or stolen packages.
All orders include tracking and signature confirmation. If any delivery issues occur, customers must contact the shipping carrier directly to file a claim or investigation.
Fraud Prevention
Grand Beauty reserves the right to cancel or refuse any order suspected of fraud or unauthorized activity.
All order details, tracking information, and delivery confirmations are securely retained for verification and fraud prevention purposes.